Investor Protection & Grievance Redressal
We are committed to maintaining the highest standards of transparency and client protection. Review our charter, escalation procedures, and regulatory disclosures below.
1. Investor Charter
The Investor Charter is a regulatory document prescribed by SEBI that outlines the rights, responsibilities, and do's and don'ts for investors dealing with Research Analysts. It serves to educate and protect investors while establishing clear service standards.
Rights of Investors
- Receive objective and independent research.
- Access to disclosures of conflicts of interest.
- Right to raise queries regarding research reports.
- Access to a defined grievance redressal mechanism.
Responsibilities
- Read and understand the research reports thoroughly.
- Evaluate risk appetite before acting on recommendations.
- Do not execute trades solely based on brief summaries.
- Maintain up-to-date contact information.
Complete Investor Charter
Download the official SEBI mandated Annexure-B document.
2. Internal Complaint Redressal
If you are not satisfied with our services or have any grievances, you can escalate the matter directly to our designated Grievance Officer. We are committed to resolving complaints within 21 days of receipt.
Resolution Workflow
Register Complaint
Email the Grievance Officer with details.
Acknowledgement
Receive confirmation within 48 hours.
Resolution
Final response within 21 days.
3. Regulatory Escalation Mechanisms
If your grievance is not resolved satisfactorily by our internal mechanisms within 21 days, you may escalate the matter through the following official SEBI platforms.
SEBI SCORES
SEBI Complaints Redress System (SCORES) is a centralized grievance redressal system. Lodging complaints here requires prior exhaustion of internal channels.
Visit SCORES PortalSMART ODR
An online dispute resolution mechanism for resolving disputes between investors and intermediaries through conciliation and arbitration.
Visit SMART ODR PortalImportant: Investors must first approach the Research Analyst for grievance redressal. Only if the complaint remains unresolved should it be escalated to SCORES, and subsequently to SMART ODR if required.
4. Monthly Complaint Disclosures
In compliance with SEBI circulars, we publish monthly data detailing the complaints received, resolved, and pending. Transparency is a core pillar of our research operations.
| Period | Status | Action |
|---|---|---|
| Current Month | Available | View Report |
| Previous Month | Available | View Report |
| Annual Summary | Available | View Report |